Refund Policy
Website: www.insaneskin.com
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At Insane Skin, we take pride in the quality of our products. Since skincare items are personal-use products, our return and refund policy is designed to ensure fairness, hygiene, and safety for all customers.
Returns
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We accept returns only for sealed, unused, and undamaged products in their original packaging.
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Return requests must be raised within 7 days of receiving your order.
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Products that have been opened, used, or tampered with are not eligible for return due to hygiene and safety concerns.
Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 4 - 5 business days, and the amount will be credited to your original payment method.
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Shipping charges, if applicable, are non-refundable.
Exchanges
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We replace items only if they are defective, damaged during transit, or incorrect.
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If you receive a damaged or wrong product, please contact us immediately at insaneskin.marketing@gmail.com with your order details and photos of the product.
Non-Returnable Items
Certain products cannot be returned, including:
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Opened or used skincare products.
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Items purchased during promotional sales, discounts, or clearance.
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Gift cards and vouchers.
How to Initiate a Return
To start a return, please email us at support@insaneskin.com with the following details:
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Order number
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Product name
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Reason for return
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Photographs (if applicable)
Our support team will guide you through the return process.
Contact Us
For any questions regarding returns, refunds, or exchanges, reach out to us: